Shipping & Returns
Delivery times
Every case is made on demand — no inventory, no deadstock. Orders ship from our European production partner. Timeline splits into two stages:
UV print and assembly at our European fulfillment partner.
DE 1–3 · EU 2–6 · rest of world 7–14 · Express available everywhere.
Typical total: Germany 2–4 business days standard, EU 3–6 days, rest of world 7–14 days. Express shaves 2–4 days off.
Shipping rates
| Region | Standard | Express |
|---|---|---|
| Germany | €4.95 (free over €30) | €9.95 |
| Austria · EU | €4.95 (free over €30) | €12.95 |
| Switzerland | CHF 5.95 (free over CHF 30) | CHF 12.95 |
| Rest of world | €14.95 | — |
EU customers: prices are brutto (incl. VAT) — no customs at delivery. Switzerland and rest-of-world: import VAT / customs may apply at delivery and are paid by the buyer.
Defects & misprints
If something is off — print issue, wrong device shipped, transit damage — email claims@caseblume.de within 30 days of delivery with your order number and a few clear photos. We'll reprint or refund within a few business days.
What we need: order number, photos (front, back, detail of issue), and a short description.
14-day right of withdrawal (EU & UK)
Customers in the EU and UK have a 14-day statutory right of withdrawal from delivery date. Note: personalised cases are exempt under §312g BGB unless defective.
Return shipping: the customer pays return shipping unless the item is defective.
Full withdrawal notice + model form: /legal/widerruf
Lost in transit?
If your tracking hasn't updated in 21 days or the parcel is marked delivered but never arrived, email claims@caseblume.de. We open a trace with the carrier and resend free of charge once confirmed lost.
Please report within 4 weeks of the estimated delivery date.